Terms of Service

These Terms of Service govern your use of sanayadtech.com and of the services and software platforms provided by SANAYAD, including SANAYAD CRM and SANAYAD Tawasul (together, the "Services"). By using the Services you agree to these terms on behalf of yourself and the business you represent. If a signed agreement with us says something different, that agreement applies.

The Services are provided by SANAYAD SMART FOR ONLINE SELLING ("SANAYAD", "we", "us"), headquartered in Dubai, United Arab Emirates.

Project work (systems, AI agents, automation, digital marketing and training) is delivered under a written proposal or agreement that sets the scope, timeline and price. Our software platforms are offered by subscription, and their features differ by plan.

You must give accurate information, including your country, and keep it up to date. You are responsible for everything done under your account and for keeping sign-in details secure. The person who opens an account must be at least 18 years old and authorised to act for the business they represent.

Prices are those shown on our website or in your proposal. Subscriptions are billed in advance, monthly or yearly, and renew automatically unless you cancel before the renewal date. A plan may start with a free trial, after which it renews at the plan price. Card payments are processed by Stripe; we do not store card numbers.

You can cancel a subscription at any time; it stays active until the end of the period already paid. Fees already paid are non-refundable, except where the law requires a refund or where section 6 applies.

Our Services, and card payment for them, are not available to any person or business located in, organised under the laws of, or ordinarily resident in Cuba, Iran, North Korea, Syria, or the Crimea, Donetsk or Luhansk regions of Ukraine, or to anyone named on a sanctions list of the United Nations, the United States, the European Union, the United Kingdom or the United Arab Emirates. You confirm that none of this applies to you or to anyone you act for, and you must not use a VPN, proxy or false details to get around it.

Before a payment starts we check the country on the account and the location of the connection, and refuse checkout from these places. After a payment we check the card’s issuing country and the billing address; if either is in one of these places, we cancel the subscription and refund the payment. We may also suspend or close an account that we reasonably believe breaks this section.

You must not use the Services to:

• send spam or messages to people who have not agreed to hear from you;
• send unlawful, fraudulent, abusive or infringing content;
• break the rules of the messaging channels or other services you connect;
• try to break, overload or gain unauthorised access to the Services or to other accounts.

You keep ownership of the contacts, messages and other data you store in our platforms, and you allow us to process it only to provide the Services to you. Each platform publishes its privacy policy on its sign-in page.

This website and our software, including their design, code and content, belong to SANAYAD. A subscription gives you a limited right to use the platform for your business while it is active. Ownership of work built for you under a project is set in that project’s agreement.

We may suspend or close an account that breaks these terms, does not pay, or puts the Services or other users at risk. You can close your account at any time.

Our platforms are provided "as is" and "as available". Third-party channels such as messaging apps are run under their own terms, and we cannot guarantee they stay available. To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.

We may update these terms. The date at the top of this page shows the latest version, and we will tell account owners by email about material changes. Using the Services after a change means you accept it.

These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. The courts of Dubai have jurisdiction over any dispute.

Questions about these terms can be sent to info@sanayadtech.com.